tel: 0300 555 1115

Who Are We?

Talking Helps Newcastle is the NHS talking therapy service for Newcastle residents, delivered by a partnership of Insight Healthcare; Newcastle upon Tyne Hospitals NHS Foundation Trust; and Northumberland, Tyne and Wear NHS Foundation Trust.

Who is the service for?

Everyone goes through difficult times; sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone. We can help you if you are experiencing common issues such as:

  • low mood
  • depression
  • anxiety
  • stress
  • panic
  • anger
  • trauma
  • bereavement
  • loss
  • relationship difficulties
  • family problems
  • phobias

Talking Helps Newcastle is a free, confidential service available to anyone aged 16 and above who is registered with a GP surgery in Newcastle.

How can we help?

The service offers a range of talking therapies, advice, information and support. Talking therapies can help you to understand and work through your difficult feelings and develop strategies for coping better. The best therapy will depend on your particular situation.

How do I make an appointment?

You can ask your GP for a referral to us or contact us directly by phone on 0300 555 1115 to make a self-referral.

What Happens Next?

The first step will be to arrange an assessment appointment with one of our therapists. If you choose to contact us directly, we will arrange this appointment with you straight away. This appointment can be booked for a variety of times, including outside working hours.

This assessment is usually done on the telephone and takes about 45 minutes, but it can be done face-to-face if you prefer. As part of the assessment, we will discuss the different treatment options with you, as well as your availability for appointments. You will be offered a choice of effective therapies, so that you can get the support you need.

If our service is unable to help with your needs, with your permission we will suggest an appropriate source of help or refer you directly to it.

Where will my therapy take place?

Your therapy might be provided at your local GP surgery or at another venue convenient to you. It can take place over the phone or online, where that is suitable.

As you may be aware, the primary care mental health services provided by NuTH and Newcastle Talking Therapies (NTT) has undertaken an integration process to provide a single service offer, as of 1 April 2016. Thank you to those of you who attended the engagement events earlier in the year to help inform how this could be done to better serve referrers and our service users.

Talking Helps Newcastle provides the same range of psychological therapies as before, including counselling, CBT, and other NICE-approved psychological interventions. The integrated service is contactable via a Single Point of Access (SPA) to the combined team at 0300 555 1115.

We are keen to continue to incorporate your views within the service development. We would be very pleased to arrange a practice visit to discuss your views, and to provide more information about the service and the types of therapies available. Feel free to post queries, suggestions, or comments to