Skip to content
NHS logo

Important Notice: Talking Helps Newcastle response to COVID-19 (coronavirus).

Please read before contacting us.
With effect from 17th January 2022

Talking Helps Newcastle are continuing to follow government and NHS guidelines aimed at preventing the spread of COVID-19 as far as possible. This means that we are currently unable to routinely offer face-to-face appointments or group treatments.  We are offering all appointments by telephone or video link and we have found that this is working very well for most people.

We understand that this may be frustrating and not what you expected. We are doing this to help contain the further spread of COVID-19.  It will also help us to safeguard the vulnerable populations we work with. We are currently working to increase the number of face-to-face appointments we can offer.


For up to date information about Covid-19 we recommend that you contact the following sources:

We are currently working with the following processes:


  • You can continue to refer yourself to our service via this website or by phoning us on 0191 282 6600. Alternatively, your GP or health professional can refer you to our service.


  • When we have received your referral, you will be contacted by a member of our team to arrange a telephone assessment.
  • If you need an interpreter, we will book a telephone interpreter for this appointment.
  • If you are unable to use the telephone (perhaps due to communication needs) then we will discuss alternative options for your assessment.

Individual Therapy:

  • We are not routinely offering face to face sessions.
  • Where possible we are continuing to provide therapy through telephone appointments or video link and using digital resources.
  • When you reach the top of the waiting list, we will contact you to arrange your first appointment. This will always be by telephone.
  • At your first appointment, you may be able to discuss whether therapy by video is best for you.

Groups and classes

  • We are currently offering a range of group therapy sessions through video links and digital resources. To see the full range of groups and courses we are currently offering, visit out ‘Courses’ page.


We will continue to keep this website up to date with the latest information about our service. You can also find good links to helpful resources, websites, apps and organisations in our resources section.

If you need to contact us to discuss this further please call us on 0191 282 6600, email us on or contact us here.


What to expect

Find out more information about our service and what you can expect from the process here.

Find out more

What we offer

There are a large range of therapies available to help you within our service. You can read more about the techniques we use here.

Find out more


We have a range of courses available as part of our service. Click the link below to find out more.

Find out more

Frequently asked questions

It is common to have many questions about our service, we have answered many of the common questions here.

Find out more


Talking Helps Newcastle is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own GP or ourselves if you’re in any way concerned about your emotional wellbeing.