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Important Notice: Talking Helps Newcastle response to COVID-19 (coronavirus).

Please read before contacting us.
With effect from 19th March 2020.

Talking Helps Newcastle are working hard to follow government and NHS guidelines aimed at preventing the spread of COVID-19 as far as possible. This means that we are not able to offer face-to-face appointments or group treatments. We will continue to offer telephone appointments.

We understand this may be frustrating and not what you expected. We are doing this to help contain the further spread of COVID-19.  It will also help us to safeguard the vulnerable populations we work with.  We expect the situation to remain the same for a while, potentially 2-3 months.

For up to date information about Covid-19 we recommend that you contact the following sources:

As of Thursday 19th March 2020, we have introduced the following measures:


  • If you are waiting for an initial assessment, you will be contacted by a member of our team. This contact may be by telephone, text or letter.
  • We currently have a longer than usual wait for assessments and this is due to staffing pressures.

Individual therapy

  • Where possible, we are continuing to provide therapy through telephone appointments and using digital resources. We will not be offering face to face sessions.
  • You will be contacted by your therapist or a member of our team, to discuss your treatment and arrangements for future appointments. This contact will be by telephone, text or letter.

Groups and classes

  • We have cancelled all groups and classes with immediate effect.
  • If you have been attending a group or class, you will be contacted by a member of our team to discuss your treatment and options. This contact will be by telephone, text or letter.

We will keep this website up to date with the latest information about our service. You can also find good links to helpful resources, websites, apps and organisations in our resources section.

Please be patient with us because we have a large number of people to talk to, but if you have not heard from us by 31 March 2020 please call us on 0191 2826600, email us on or contact us here.

What to expect

Find out more information about our service and what you can expect from the process here.

Find out more

What we offer

There are a large range of therapies available to help you within our service. You can read more about the techniques we use here.

Find out more


We have a range of courses available as part of our service. Click the link below to find out more.

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Frequently asked questions

It is common to have many questions about our service, we have answered many of the common questions here.

Find out more


Talking Helps Newcastle is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own GP or ourselves if you’re in any way concerned about your emotional wellbeing.