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Privacy Policy

Privacy notices

Please use the following links to access the GDPR-compliant privacy notices of the Talking Helps Newcastle partnerships:


We work hard to ensure your privacy is protected. This policy will give you the details of how your personal data is used and processed.

Information from you

We may collect and process the following aspects of data about you:

  • Information that you provide to us by filling in forms on our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete questions or surveys for research purposes. This is not something you have to respond too.
  • Details of your visits to our website in the form of analytics. This could include places and resources you access on our site, time spent on our site and where you are directed to our site from.


What is a cookie?

Cookies are small files made up of letters and numbers. They are downloaded onto your computer, mobile or other handheld device when you access  some websites. Cookies allow a website to recognise your device and help your browser navigate the website. For example  they allow you to log in automatically by remembering settings you selected during earlier visits, amongst other functions. Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit

The use of cookies on this website

Cookies help us to provide you with a good experience when you use this website. They also allow you to make full use of the features available on this site. We do not use cookies to collect information such as your name, address or personal details.

We only use cookies to collect  information about how visitors use this website. This is so we can improve the way this website works and measure our success. By recording browser usage, visitor location, operating system etc. we can improve how we manage our site. This is done to give you a better experience. Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using this website, you consent to cookies being used in line with this Cookie Policy. If you do not consent, please understand that some features of this site may not function as intended. Please go to the How to Manage Cookies section for information on how to manage and disable cookies in your web browser.

IP Addresses

We may collect information about your computer. This may include where available your IP address, operating system and browser type. This is for system administration. This data does not include any information that could identify you.

Personal Data

The transmission of information via the Internet is not completely secure. We will do our best to protect your personal details. However we  cannot guarantee the security of your data. Any transmission is at the risk of the site user. Once we receive any information we use strict and secure procedures to try and prevent unauthorised access.

Uses of your information

We use the information held about you in the following ways:

  • To make sure our content is presented in a useful way.
  • To carry out any requests or obligations from contact you may have with us.
  • To provide you with information or services that you have requested or which we feel may interest you. Only if you have given us consent to get in contact with you.
  • To allow you to use any interactive features we offer, as and when you choose to.
  • To notify you of any changes to our service.

Disclosure of your information

There are times we have to share your personal information. This only happens when we have a legal obligation to do so.

This includes sharing information with other companies and organisations for the purposes of fraud protection and credit risk solution.

Your rights

You have the right to ask us not to use your personal data for marketing purposes. We will usually ask your permission before we collect any information if we intend to share it for this purpose.

You can ask us not to use your data. You can also contact us at any time by phone. Our site may from time to time contain links to and from other websites. If you were to follow a link to any of these sites please note that these websites have their own privacy policies. We cannot accept any responsibility or liability for these policies. Please make sure to check these policies before you submit any personal data to any of these websites.

Changes to Privacy Policy

Any changes we make to our policy will be displayed on this page. Where appropriate, we will notify you via email.

What to expect

Find out more information about our service and what you can expect from the process here.

Find out more

What we offer

There are a large range of therapies available to help you within our service. You can read more about the techniques we use here.

Find out more


We have a range of courses available as part of our service. Click the link below to find out more.

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Frequently asked questions

It is common to have many questions about our service, we have answered many of the common questions here.

Find out more


Talking Helps Newcastle is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own GP or ourselves if you’re in any way concerned about your emotional wellbeing.