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Please read the information in the link below about Talking Helps response to COVID-19

Important Notice: Talking Helps Newcastle response to COVID-19 (coronavirus).

During your assessment

This will usually be a telephone appointment with a clinician and will take around 30 minutes. You will be asked to complete a short questionnaire. This questionnaire can be done before the assessment if you provide us with an email address when you book the appointment. The email will arrive the day before your assessment.

The other part of the assessment will involve the clinician asking you a series of questions so we can understand your reasons for getting in touch with us and the support you are looking for. The clinician will also ask you about the changes you are hoping to make. You and the clinician will come to an agreed understanding of what might be the most appropriate treatment.

After the assessment

There are several different outcomes following your assessment:

  • If we are the most suitable service for you, we will talk about the specific treatments that may be helpful for you.
  • If we are not the right service for you, we will aim to help you find a more appropriate service or organisation that will help you.
  • If your difficulties are complicated, we may need more time to think about how best to help you, or we may need to arrange a further assessment. We will talk more about this with you if this is the case.
  • Sometimes, changes in mood are natural and are likely to return to normal over time. It can be possible that therapy may interfere with these normal changes. If this is the case then we will help you think about developing your own coping strategies or taking more time before considering if a psychological intervention would be a helpful option.

If we agree with you that we will offer you treatment, we will send you a brief letter, summarising this plan. We will not write a detailed assessment report or offer a diagnosis. We will also send a copy of this letter to your GP.


The interventions that we offer require that you are able to attend regularly. We understand that it can be difficult, and psychological change takes motivation and commitment. Many of our interventions require you to do tasks between sessions. It is important that you feel ready to commit to making your sessions with our service a priority. This will give you the best chance for making steps in the direction of positive change.

Missed appointments

There is a high demand for our service. Please try to give as much notice as possible if you have to cancel an appointment. This will allow us to offer your appointment to someone else. If you cancel or do not attend several appointments we will need to consider discharging you from our service.

What to expect

Find out more information about our service and what you can expect from the process here.

Find out more

What we offer

There are a large range of therapies available to help you within our service. You can read more about the techniques we use here.

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We have a range of courses available as part of our service. Click the link below to find out more.

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Frequently asked questions

It is common to have many questions about our service, we have answered many of the common questions here.

Find out more


Talking Helps Newcastle is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own GP or ourselves if you’re in any way concerned about your emotional wellbeing.